Dr. Aysha Al Busmati, Director of Customer Service, Roads & Transport Authority (RTA), revealed a rise in the number of RTA clientele interacting with RTA Customer Service Centers, including Al Awir Center; which processes about 4 thousand transactions per month.
“The Customer Service Dep’t is making expeditious efforts to deliver best-in-class services to customers in a handy manner through the three Main Centers at Al Tawar, Awir and Al Karama. These combined community centers of the Dubai Municipality illustrate how best to communicate with the public, particularly in the context of our endeavours to realize a key strategic goal of the RTA i.e. Customers First,” said Dr. Aysha Al Busmait.
She continued: “At the top of services delivered by Al Awir Center as regards vehicles registration is vehicle registration /renewal, opening of files, payment of fines, allocating /selling of distinguished plates, issuing ownership certificates of distinguished number plates in replacement of lost/damaged one and the internal transfer of vehicles. The Center, which operates in two shifts (morning and evening), is manned by a host of qualified employees highly skilled in dealing with a variety of customer segments, and we are always keen on exposing them to intensive training courses to further upgrade their skills and hone their talents.
“Al Awir Center offers a range of classy services to customers such as dedicated parking slots for special need persons, directional signage of parking spaces for employees & customers, and a Suggestions & Complaints box to enable customers express their views on the quality of services rendered or to probe their trends about the type of services preferred to be made available at the Center, to name a few.
“The Centre also provides several booklets & leaflets about the services rendered, and has a designated place for filling applications in Arabic & English, seating for waiting customers and a Queuing System fitted with monitors,” said Dr. Aysha Al Busmait in a final remark.