Al Tayer Maps Out RTA’s Business Roadmap



Roads & Transport Authority – Mohammed Al Munji:

His Excellency Mattar Al Tayer, Chairman of the Board and Executive Director of the Roads & Transport Authority (RTA) in Dubai, stressed that the focus of the RTA over the forthcoming period would be on three key perspectives, namely: achieving financial sustainability, environmental sustainability and the efficient use of information.
A statement to this effect was made by Al Tayer during a meeting involving all RTA sectors and agencies in the presence of CEOs, Directors and managers. Addressing the gathering Al Tayer said: “The financial sustainability perspective includes enhancing the financial efficiency through identifying the elements of costs and computing each of them accurately, applying the financial costs model circulated by RTA Finance Dep’t to all Agencies and Sectors, and cooperating with the teams and sub-committees of the Supreme Fiscal Policies Committees, namely: the Cost Reduction Team, Revenue Growth Team, Power Saving Team, and Manpower Planning Team at the RTA.

“The second perspective, Environmental Sustainability, includes showcasing the RTA and affiliated agencies as environment-friendly entities through the proper marketing of initiatives that serve and promote this perspective within the existing resources, continuing with the running of initiatives that serve RTA environmental sustainability in coordination with Safety, Planning, Regulation and Risk Dep’t being the responsible body in this regard, following up the implementation of the approved initiatives through putting in place clear measurements, and coordinating with the Safety, Planning, Regulation and Risk Dep’t with regard to the assessment of the negative impacts generated by the Departments of the Sector on the environment and setting out ambitious objectives to curb them.

“RTA environmental efforts have been culminated in obtaining the ISO 14001 certificate, and therefore it is imperative to implement the international specifications and standards set out by the Certificate in conserving the environment, and introducing clear work procedures of how to tackle the negative impacts of the Sector’s programs and projects on the environment with the aim of curtailing them.

“The third perspective on which RTA will focus over the next stage relates to the effective use of information. Effective decisions making and realizing the intended objectives has to be based on accurate and definite information. RTA has invested huge resources in introducing and upgrading programs and diverse electronic systems to support its business operations which include Customers Relations Management System, Following up the Work Progress of Teams and Committees System, Following up the Work Progress of Projects System, Assets Management System, and Government Resources Management System,” added Al Tayer.

The meetings discussed the performance of RTA sectors and agencies from a viewpoint of five key perspectives: the strategic drive, existing resources, risk management, compliance with the procedures in place, and customers satisfaction.

Al Tayer directed the CEOs to show commitment to continue with the implementation of the Strategic Plan and the Operational Plans of their departments as well, hold regular meetings with their departmental staff to discuss the strategic and operational performance of their departments, examine the deviations in the performance level through addressing the underlying factors and initiating corrective measures, focusing on priorities which help achieve the strategic objectives such as reducing expenditures and augmenting revenues, relying on the Strategic Plan in measuring the individual performance of employees, reviewing the status of projects with the aim of achieving the intended objectives, and addressing the project performance.

As regards the utilization of the existing resources, Al Tayer highlighted the importance of maintaining RTA’s drive in cutting expenditures, introducing initiatives for cutting operational costs, and optimizing the utilization of RTA human resources and assets. Sectors and agencies have to review the potential risks falling within the scope of their organizational units and identify suitable and effective measures for responding to those risks, maintain regular coordination with the Safety, Planning, Regulation and Risk Dep’t, follow-up the implementation of risk response procedures, and assess the efficiency and institute suitable corrective measures.

RTA Chairman of the Board and Executive Director stressed the importance of adhering to the standards of the Dubai Government Excellence Program as a leverage of development and improvement, cooperating with RTA Self Assessment Team particularly with regard to drawing up the corrective measures plan based on the results of the self-assessment of corporate excellence in 2010, taking early actions towards enhancing customers satisfaction, regularly reviewing the suggestions submitted through the suggestions system and examining their feasibility in coordination with the concerned staff of Customer Service Dep’t as provided for in the Service Level Agreement, and coordinating with the Customers Service Dep’t with regard to the timely signing off complaints received from customers as they have the potential of compromising RTA standing.