Dubai Metro scoops Princes Haya Award for Best Educational Research about handy services to special needs



The Dubai Metro has scooped the 3rd edition of Princess Haya bint Al Hussain Award for Special Education, in the category of the Best Educational Research, in recognition of the research conducted by the Rail Planning and Development Department, Rail Agency, Roads and Transport Authority (RTA) in collaboration with the Ministry of Social Affairs.

Dubai metroThe study focuses on the needs of people with special needs when using the metro and the range of facilities provided to them right from the station through to the end of the journey.

Adnan Al Hammadi, CEO of Rail Agency, commended the continuing success made by the Dubai Metro, seen as one of the major infrastructure and transport projects worldwide, particularly as it managed over the last couple of years to bag a host of global awards such as Cityscape & Gulf Traffic Awards, Best Infrastructure Project Award in the Middle East’s Architectural Contest as well as other awards including the Middle East Railway Projects Award and Mead International Award (about quality in projects category).

RTA seeks to have itself always branded with excellence through applying the best international practices and pursuing high quality operational mechanism, thus obviously contributing to strengthening employees’ confidence while carrying out the set plans with a blend of innovation and distinction. RTA sets the approach adopted by senior leaderships of the community as a strong basis for the implementation of its plans and vision for excellence and innovation in the quest for meeting the needs, aspirations and requirements of various community segments, whom it believes are instrumental for the success of any realized initiative or project”, Al Hammadi added.

RTA places the people with special needs as a priority before implementing any project concerned with mass transport whether by using taxis, public buses or metro through establishing firm and clear safety principles regarding the provision of all services and facilities needed by this category when using these transport modes with a view to integrating them, being an essential component, into the community on equal footing with the other community members”, the CEO of the Rail Agency emphasized.

Al Hammadi dedicated this Award to His Excellency Mattar Al Tayer, RTA Chairman of the Board and Executive Director, in acknowledgment of his continuing encouragement and unlimited support to the Departments and Agencies to take part in such important competitions which would add yet further successes and allow work to be performed at the highest level of excellence. He also commended the effort made by the concerned team at the Rail Planning and Development Department for participation in the important competitions held for adding further global and local awards to the Metro.

It is noteworthy that the Rail Agency’s Rail Planning and Development Department had taken keen interest over the last period on compiling this analytical study to identify the needs and requirements of people with special needs when using the metro with the aim of epitomizing RTA‘s vision of “safe and smooth transport for all”. It was later apparent from the findings that about 87% of the people with special needs were satisfied with the facilities and services available in Dubai Metro.