In a formal ceremony held of late, the Dubai Taxi Corporation (DTC), Roads and Transport Authority (RTA), has launched a new Customer Service Center at Arrivals Terminal 3, Dubai International Airport, to welcome customers and respond to their inquiries, suggestions, complaints and reported cases.
Attendants representing the DTC in the event included Yousef Al Ali, CEO of DTC; Mansour Al Falasi, Director of Resources and Support; and Mohammad Yousef, Director of Fleet Operations; whereas the Dubai Airports was represented by Aysha Al Shaibani, Head of Terminals Properties, Zainobia Arif, Manager of Properties, Faisal Al Mulla, Head of Operations, among other officials.
During the ceremony a full briefing was made about the sections and services of DTC Customer Service Office at Dubai Airports, including responding to all inquiries of DTC customers, not only airport customers, besides receiving suggestions, complaints and reports of lost items left onboard taxicabs. The DTC’s Customer Service Center is located near Exit No. 1 of the Dubai Airport Arrivals – Terminal 3. The Center has a VIP reception area to offer the VIP Taxi service which has been launched recently to this segment on a fleet comprising 20 black Infiniti M37 cabs sponsored by Arabian Automobiles Company, and 10 Lexus S350 cabs sponsored by Al Futtaim Motors under the support of Dubai Airports with the aim of delivering distinguished services to DTC’s customers and raising their satisfaction rating.
“All incoming customer applications are processed through this Center on a daily basis via the CRM Electronic System, whether submitted through RTA’s Call Center, DTC’s website www.dubaitaxi.ae, or RTA’s website. The majority of customers are called up to inquire about their applications and detect any sort of dissatisfaction with DTC’s various service offering,” continued Al Ali.
He reiterated DTC’s keenness on providing services and facilities to the highest standards of quality and excellence through its service fleet comprising of 3504 vehicles deployed to run an array of services to customers, such as Airport Taxi, Hatta Taxi, Ladies & Families Taxi, Special Needs Taxi, Honest Hands Taxi, VIP Taxi and Taxi Rental Service, in addition to normal taxicabs. “More than 8129 multi-national cabbies are deployed to run non-stop service on shift basis. Moreover, the DTC is committed to offer all-round training to cabdrivers to groom them to offering premium services to the public and passengers, besides exhorting them to put more efforts towards carrying out their duties in a distinguished fashion, thus contributing to the success & advancement of both the RTA & DTC, in a way befitting the global standing of the Emirate of Dubai,” he explained.
Al Ali called on all DTC customers to voice their suggestions and inquiries by contacting the RTA’s Call Center (8009090), where they could report cases, file complaints and submit suggestions, which would be looked into on a case-by-case basis, and customers would be fed back at the earliest time possible.
Al Ali also called upon the public and visitors to cooperate with DTC to safeguard their personal belongings when using taxicabs, as this would cut short complaints and raise customer satisfaction rating; thus contributing to DTC’s vision of: “Pioneers in Passenger Transport Services.” More info