Dubai’s RTA kicks off real-time query about bus, metro schedules service via SMS


By Staff

RTA’s Public Transport Agency has recently launched the real-time query service about bus & metro arrival time via SMS (M-Bus) at Burj Khalifa Station.

The service was launched in the presence of the CEO of Public Transport Agency, Essa Abdul Rahman Al Dossari with a number of Agency’s Directors including Adil Shakri, Director of Transport Systems; Ahmed Mohammed Al Hammadi, Director of Bus; Furat Ali Al Amri, Director of Franchising and Enforcement; Mohammed Abdullah Al Ali, Director of Planning and Business Development; and Mohammed Al Rowaished, Director of Drivers Affairs, in addition to the working team overseeing the implementation of the service at the Agency.

Al Dossari said: “By launching this service, we aim at applying the world’s best practices in mass transit industry, and raising customers’ satisfaction rating by providing quality services that contribute to improving the use of public transport means. The service is also intended to increase & strengthen the channels of communication between the RTA and customers to ensure smooth and direct access to information without the need to contact the Call Center.” More info