RTA’s Public Transport Agency has renewed its commitment to achieve happiness to all customers, including users of the Booking and Dispatch Center’s services, comprising residents, visitors or tourists descending on the Emirate from the world over.
To this effect, the Transport Activities Monitoring Department, RTA’s Public Transport Agency organized a gathering to honor the most frequent users of the services of the Booking and Dispatch Center. The Center runs around the clock to cater to bring happiness to taxi riders in a way that ensures rapid and smooth service throughout the trip from start to finish.
Abdullah Al Mahri, Director of Transport Activities and Monitoring, RTA’s Public Transport Agency said: “the step is intended to rise to the challenge of realizing RTA’s third strategic goal ‘People Happiness’, in line with the directives of Government of Dubai. Dubai had become one of the top cities worldwide that assign high priority to the happiness of its people, visitors and tourists.”
“We are keen to make this event open in order to heed to public views, discuss and study ideas and suggestions in order to broaden and upgrade the services on offer by the Booking and Dispatch Center and cater to the needs of taxi riders by offering them smooth, rapid and safe services,” noted Al Mahri.
The Booking and Dispatch Center in Dubai had executed 4.15 m taxi bookings from January to August 2016, with an average arrival timing of 14.3 minutes and average call response time of 29 seconds.
The Center also received more than five million calls during the same period, including 2,309,815 calls via answering machine, averaging 45.2% of the total number of incoming calls. The number of bookings requests placed through the Smart Taxi App hit as many as 60,244 from January to August 2016. More info