Passengers to enjoy quicker passport control with new Smart Gates at DXB

Passengers to enjoy quicker passport control with new Smart Gates at DXB

Dubai Airports, the General Directorate of Residency and Foreigners Affairs, GDRFA, and Emaratech have marked the completion of the installation of new and enhanced smart gates at Dubai International, DXB, Terminal 1.

An array of 20 of the new smart gates is now fully operational in the arrivals area of Terminal 1 in addition to the 10 installed last year in departures. In total, some 127 smart gates are available across the entire airport reducing average transaction times from minutes to under 10-15 seconds.

The launch of the new smart gates coincides with the start of UAE’s Month of Innovation, in response to a call last year by the Vice President, Prime Minister and Ruler of Dubai, His Highness Sheikh Mohammed bin Rashid Al Maktoum, to celebrate innovators and promote a culture of innovation.

“Dubai Airports is always looking at opportunities for innovation that makes the journey smoother and more comfortable for our customers. Smart Gates do just that by slashing transaction times to just 10-15 seconds and shortening queues,” said Michael Ibbitson, Executive Vice President, Technology & Infrastructure at Dubai Airports. “What’s surprising is that only 17% of our passengers take advantage of the service.

If you have a UAE residency card, don’t wait in line, use it. If you have a machine-readable passport, register it with immigration authorities. It will save you time and make your journey even more enjoyable.”

Brigadier General Talal Al Shanqiti, Assistant Director-General for Ports Affairs at GDRFA in Dubai, said, “The installation of the new smart gates in Terminal 1 arrivals area is part of an integrated development project to provide passengers with facilities and services that make their travel through Dubai International a quick and easy. Passport control is a critical process as part of which maintaining a high level of security is our top priority. This new system helps us strike a balance between achieving that objective while also ensuring a better experience for the passengers through speed and efficiency.” More