The Roads and Transport Authority (RTA) ranked 8th in the improvement of services delivered to community members in 2010; leapfrogging from the 22nd position held in both 2007 and 2008, and 14th in 2009 at the level of Dubai Emirate based on the findings concluded by the Customer Service Satisfaction survey overseen by the Dubai Executive Council as part of its strategies aimed at uplifting services delivered by government authorities and agencies across the Emirate.
The Executive Committee of Upgrading Customers Services, headed by Ahmed Hashim Bahrozyan, CEO of RTA Licensing Agency, has recently conferred with Ulaaa Mabideen, representative of the Dubai Executive Council, during which it reviewed the evolution of RTA service delivery from 2007 to 2010.
Also representing the RTA in the meeting were the CEO of Corporate Administrative Services Sector Yousef Al Rida, Director of Customers Service Ahmed Hassan Mahboob, and Director of Drivers Licensing Sultan Al Marzooki among others. Abdo Mohammed Fahad, Senior Analyst, Development and Corporate Performance Division, Strategy and Corporate Governance Sector, made a visual presentation about the evolution of RTA services.
“RTA is always keen on delivering classy services to various spectrums of customers at top-class global standards in an environment that ensures transparency, speed and excellent performance out of its responsibility to actively contribute to building the future of Dubai, and lend support to all economic, tourist, service and trading sectors among other vital sectors. Such a drive marks RTA efforts to bolster to improve the welfare and living standards of Dubai residents, visitors and tourists,” added Bahrozyan. More info