The Roads and Transport Authority (RTA) has scooped the Middle East Customer Service Excellence Award in the Government Departments category 2010, for the second straight time. The Award, which was accorded by the Middle East Excellence Awards Institute, an entity affiliated to Datamatix Group, was received on behalf of the RTA by Yousef Jawad, CEO of Corporate Administrative Support Services Sector, during a ceremony held in Al Falak Hall, Burj Al Arab, Dubai in the presence of top executives of public and private entities at the regional and international levels, as well as the diplomatic corp in the region.
Jawad commended RTA’s winning of this prestigious Award considering it another achievement added to RTA record accorded by a world-class entity demonstrating the high profile of the RTA as an advanced transport service provider that adopts methodologies, programs and concepts contributing to the evolution of modern management strategies that commensurate to the aspirations of citizens and residents as well as the business and private sector.
“The Middle East Excellence Awards Institute is always keen on tracking the excellence path of various public and private entities through carrying elaborate field studies and surveys to identify the best modern practices, technological applications, governance projects, economic methodologies and the successful global standards applicable to customer services,” said Jawad.
“RTA places customers on the top of its priorities before embarking on the planning and implementation process and for this sake it has established centers at vital Dubai localities to serve customers and introduce the best technological systems to communicate with them. Scooping these awards by the RTA despite the obvious fierce competition has a strong bearing on the fact that today’s world only acknowledges the successful & excellent models, and credits those who are capable of contribution and creativity in line with the global quality and competitiveness standards,” he added.
It is noteworthy that the Middle East Excellence Customer Service Award is held annually to recognize the agencies operating at high efficiency through nurturing an environment suitable for offering services, developing new and successful standards & models and promoting the level of service and customer satisfaction in addition to adopting the best and modern administrative and technological practices.