RTA Customers Council discusses Salik-related services

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Source:  www.zawya.com

The Roads and Transport Authority – Nashwan Atta’ee: Mohammed Obaid Al Mulla, Board Member and Chairperson of Customers Council at the Roads and Transport Authority (RTA) reiterated RTA’s standing commitment to deliver best-in-class services to customers hailing from all community segments under the ongoing endeavours to diversify the delivery channels of all services including the toll gates fees (Salik).

Al Mulla made this statement in a gathering held lately in RTA Head Office in the presence of Ahmed Hassan Mahboob, Deputy Chairperson of Customers Council and Director of Customers Service; and Mohammed Al Awadi, Director of Intelligent Transportation Systems at the Traffic & Roads Agency; which has a designated Section for operating Salik system, in addition to several community members who attended to express views, ideas, suggestions as well as complaints.

“The RTA is always keen on broadening the scope of service offered to all spectrums of the community, including Salik services, through providing the essential infrastructure & facilities as well as the advanced technologies that comprise top ups, buying of tags, payment of fines, handling of complaints & observations, and all processes that can help facilitate the use of this vital service,” stated Al Mulla.

The meeting also discussed a number of issues and questions that Salik users face daily and how to upgrade and optimize the use of this service.

Al Mullah heeded to a number of suggestions and ideas put forward by attendants and promised that the RTA would study them, and overcome the difficulties & hitches that might crop up during the use of service to ensure a smooth flow of service delivery. More info