RTA discusses Rashdiya residents' needs and requirements about its services


Source:  www.zawya.com

The Roads & Transport Authority – Nashwan Atta’ee: The Roads & Transport Authority (RTA) commended the huge efforts & strategic initiatives undertaken by the Community Development Authority (CDA) in Dubai towards fostering a vibrant community that has the blueprints of success & excellence and capable of enriching the prominent profile of the UAE worldwide.

A statement to this effect was made in a gathering recently hosted by the CDA at Al Rashidiya Majlis and attended by Mohammed Obaid Al Mulla, RTA Board Member, CEO and Chairperson of RTA Customers Council; Ahmed Mahboob, Director of Customer Services & Deputy Chairperson of Customers Council; Abdullah Al Bastaki, Director of IT; Mohammed Al Mudharreb, Director of Automated Fare Collection; Ramadan Abdullah, Director of Rail Operation; and Mohammed Abdullah Al Ali, Director of Planning & Business Development at Public Transport Agency. From the CDA attended Ahmed Al Muhairi, CEO of Strategic Planning & Development Sector; Muhannad Saeed, Director of Community Programs; and Manaa Al Ghindi, Senior Executive of Community Councils.

Al Mulla conveyed the greetings of H.E. Mattar Al Tayer, Chairman of the Board and Executive Director of the RTA, to the attendees comprising residents of Rashidiya as well as the CDA officials, reiterating that RTA keeps at the top of its priority the delivery of classy services to all segments of the community and always seeks to introduce the best practices to upgrade these services in a way that goes beyond expectations of RTA customers; which can only be achieved through maintaining effective communication with them and reaching out to them at their localities.

Al Mulla heeded to a host of suggestions and observations about some phenomena relating to the performance of public transit means as well as the required infrastructure. He stressed that all RTA Agencies & Sectors are keen on studying ideas and feedback received from the public and applying the feasible ones and go beyond that to honour contributors of excellent & constructive suggestions and open up communication channels with them.

“RTA always endeavours to make the mass transit systems the ideal choice of mobility and makes ceaseless efforts to promote the culture of using the public transport means among residents of the Emirate. It urges them to benefit from the advanced transit means in place highlighted by the Dubai Metro, public buses, marine transit means as well as the solid infrastructure provided to run these means as well as other accompanying services / strategic initiatives such as Nol card, toll gate system (Salik), journey planner (Wojhati), and e-services among other programs which play a vital role in the integration of this network,” stated Al Mulla.

He urged the attendants to capitalize on the e-service package provided by the RTA, calling on citizens and residents to give due consideration to the multiple benefits & advantages associated with these services such as the smooth, transparent and speedy transactions that can be processed from home or office using computers or smart phones. Such services save time, effort and expenses that would otherwise have to be spent on driving and going through the hassles of reporting to service centers let alone the parking woes and other associated difficulties.

The gathering was interceded by a lecture delivered by several RTA Directors about the Dubai Metro, public buses, Nol card, Madinati program, e-services and service delivery channels.

Al Mulla concluded by praising the cooperation of the CDA with RTA Customers Council in arranging this gathering for meeting the residents of Rashidiya to assess their needs & demands as well as respond to their comments, suggestions and views. At the same time he lauded the huge efforts made by the CDA to uplift the social profile of Dubai residents through delivering vital services in this field.

It is worth-mentioning that the RTA offered a number of Nol Gold cards to the attendants among residents of Rashidiya as well as some guests in a gesture aimed to enable them experience the pleasure of using public transport means, and have a practical feel of its benefits & features. The move is made in a bid to help these individuals get accustomed to using public transport means in their daily travels, thus enable them to make suggestions & feedback to the RTA, which will accordingly result in a substantial contribution to improving the customer service experience.