The Rail Agency, Roads & Transport Authority (RTA), in cooperation with SERCO (Operator of Dubai Metro) has launched last month a campaign to educate the metro riders on all rules, regulations and proper practices applicable on board the metro carriages, and also benefit & entertain them during the transit time.
The Director of Rail Operation, RTA Licensing Agency, Ramadan Abdullah, said: “We in the RTA, in coordination with the Operator of the Metro, are always seeking to deliver a package of services to improve the metro service and boost the confidence of riders.
Therefore we opted to launch an educative campaign for the metro commuters in the form of a 2 minutes video footage displayed on all the 44 trains operating daily on the Red Line through the on-board display screen mounted to all train cars.
The campaign will also be launched on the Green Line once inaugurated next September.”
The video showcases a number of regulations & guidelines to be complied with to ensure customers satisfaction and avoid offences which are mostly attributed to poor passengers’ knowledge about these guidelines. More info