HE Mattar Al Tayer, Chairman of the Board and Executive Director of Roads and Transport Authority, (RTA) has honoured RTA’s corporate & individual customers who have made distinguished contributions to improving services offered by the RTA to customers.
An event to this effect took place during the finale of activities of the 2nd Customers Week, under an initiative entitled ‘Tastahal’ meant to showcase the smart & electronic services offered by the RTA to the public. The convocation ceremony, which was held in RTA’s auditorium, was attended by scores of RTA’s CEOs & directors, along with representatives of the winning companies & institutions, and hordes of RTA’s employees.
Al Tayer was pleased with the success that branded the second edition of Customers Week, which witnessed quality addition represented in RTA’s reaching out to customers by organizing an exhibition at Dubai Mall, which is an attractive destination to many citizens, residents and tourists. During the event, RTA’s officials showcased the key services offered by the RTA to the public, with special focus on smart services that enable customers to complete their transactions via mobile phones & tables, thus obviating the need to visit customer service centers. The exhibition was a perfect platform for informing the public about Dubai Tram project, which is currently on trial runs in Dubai prior to the official operation in the fourth quarter of this year. The RTA has also showcased the self-service kiosks, which enable customers to complete various transactions themselves without recourse to any employees, besides introducing Salik deposit device, marine transit services, number plates booking mechanism and RTA’s open & electronic auctions.
The Chairman of the Board and Executive Director of the RTA has honored institutions, companies and individuals who won the awards presented by the RTA, where the Emirates Driving Institute took the first place in the category of the Best Provider of Drivers Training & Licensing Services. Shamil (Nad Al Hamar Branch) affiliated to Emirates General Petroleum Corporation (EMARAT) won the category of the Best Vehicle Testing & Licensing Provider. The winning institutions in this category are assessed under several criteria such as customer satisfaction, waiting time, and time required to complete the service.
Al Tayer also honored the best customer service center, and best e-service section, where the Public Transport Agency scooped the Best Customer Service Agency Award, which was received by its CEO Dr. Yousef Al Ali. In the Best Customer Service Center category, Umm Al Ramool Center topped the ranking where Saeed Al Ajmi, the Center’s Manager & Bader Al Awadhi, Manager of External Centers accepted the Award.
The Chairman of the Board and Executive Director of RTA also honored “Madinati” project winners, namely Naji Abdullah Naji, Ahmed Abdullah Naji, Ismail Juma Kamal, Atef Mohammed Abdel Rahman, Mohammed Atef Darwish, Mohammed Ali Ahmed, Abdullah Mohammed Al Khaja, Jalal Abdullah Mohammed, and Hani Shakir Nussirat. He also honoured winners of feasible suggestions submitted by RTA’s customers & employees where Atheram Damodarn, Marwan Nasser Al Ali, Mohammad Yousef, Al Wari, and Mohammed Ahmed Al Mazrui were felicitated.
For his part, Ahmed Hashim Bahrozyan, CEO of Licensing Agency cum Chairman of the Executive Committee for Improvement and Development of Customer Services, said “The RTA attaches great attention to customers as evidenced by organizing the Customers Week in an effort to open up new horizons of communication with RTA customers and heed to their views & ideas about the RTA services on offer which exceed 206 services including smart, electronic and manual services, in order to save their time & effort and complete their transactions in an easy and & hassle-free manner.”
The Customers Week has succeeded in acting as a communication link between the RTA and external customers as it managed to reach out to different community segments through RTA’s exhibition held in Dubai Mall, which showcased RTA’s services in general, and electronic & smart services in particular, besides responding to all public inquiries. In addition, CEOs paid visits to customer service centers as part of “We are all frontline staff,” initiative which offers top officials exposure to the flow of customers transactions besides engaging in direct communication with customers during the process of their services, and overcoming any difficulties that might crop up during the business process. More info