RTA inks MoU with Microsoft to uplift performance and customer service


Source:  www.rta.ae

On the sidelines of its participation in GITEX 2013, held in the Dubai World Trade Centre, the RTA has signed a Memorandum of Understanding with Microsoft Gulf FZ LLC with a view to strengthening mutual relations, exchanging corporate experiences at all levels, and applying information technology to deliver public services and achieve excellence in customers service.

The agreement was signed on behalf of the RTA by Abdullah Al Madani, CEO of RTA Corporate Technical Support Services; and Samer Abu Latif, Regional General Manager of Microsoft Gulf, in the presence of scores of officials and staffs from both sides.

Abdullah Al Madani, praised the agreement, considering it a key step in strengthening partnership with prominent companies in the local & global community. As known, Microsoft is one of the world’s giant providers of software, leaders of technological innovation and international applications, which helps the RTA to forge effective partnerships and deliver enhanced services. Al Madani highlighted the close joint business relationship with Microsoft, given that the RTA has been using Microsoft products and programs to automate its operations, besides, sharing experiences in this regard.

He added, “This agreement would further boost the development drive and keep pace with the technical changes worldwide in order to realize the government’s vision of making Dubai a hub of finance, business and tourism, and a leader in information technology. This would facilitate and streamline e-services on the one hand, achieve customers service excellence, and boost customers satisfaction on the other hand. The agreement would also achieve mutual benefits and redefine the concept of joint business to support development projects such as uplifting performance, streamlining procedures and improving customer services in a way that serves the transport sector in the emirate.”

“Pursuant to this agreement, Microsoft is committed to provide the RTA with the latest technological innovations relating to improving mobility & transport, and best-in-class technological practices that support the RTA’s vision and methodology, given that both parties believe that technology plays a key role in enhancing services delivery in line with today’s needs & requirements,” added Samer Abu Latif. He also pointed out that, through this agreement, Microsoft is seeking to achieve Dubai Government’s vision of enabling the emirate to be a smart city and a financial, business & tourism center in the region besides raising customers satisfaction rating. More info