The Customers Service Department, Corporate Administrative Support Services Sector, Roads and Transport Authority (RTA), has provided iPads to supervisors of Customer Service Centers in a new initiative themed “Ipad Makes Them Nearer To You” with a view to keeping supervisors of RTA Customer Service Centers in Dubai Emirate closer to visitors and employees as well.
Ahmed Mahboub, Director of RTA Customers Service Centers, said: “The launch of this new initiative is part of endeavours made to realize the strategic goals of the RTA highlighted by Customers First, and uplifting the business conduct of the RTA. It also comes in the context of RTA’s keenness on delivering diverse services contributing to meeting customer needs on the one hand, and using state-of-the-art technologies on the other.”
“Under the initial phase of the service, supervisors of Umm Al Ramool, Deira, Al Baraha and Al Awir Customer Service Centers were issued with iPads over and above the existing office computers systems in order to speed up processes, and save customers’ time and effort. These gadgets have been fitted with customized programs enabling supervisors to perform their supervisory and administrative roles while moving around in the Center in a bid to keep pace with the technological drive and better serve customers,” he added.
“These technological systems can be handheld by supervisors while moving around in the Center, and enable them to view customers’ files and intervene to finalize important procedures. Supervisors can also identify performance indicators of employees without having to sit at the backend of offices, besides and interacting with the CRM system through receiving and feeding comments such that Customers Care Section might take actions, as appropriate.
“This initiative will contribute to enhancing customers service standards and attain higher ratings of customers’ satisfaction with various services of the RTA; which will spare no effort in figuring out new techniques for improving the caliber of customers service experience,” concluded Mahboob. More info