The Roads & Transport Authority (RTA) has recently completed a video electronic link between the Call Center (8009090) and the Operations Control Center of Public Transport; where dedicated monitors have been mounted in the Call Center; enabling accurate & direct tracking of bus movement and schedules.
“This link are intended to make it easy for the work team in RTA Customers Service Center to respond to public inquiries about the reasons and circumstances of delays of some buses from their published timetables in certain occurrences,” said Ahmed Mahboob, Director of RTA Customer Service Centers. In the past, the required information used to be sought from the Operations Control Center in order to explain the reasons for delay to callers. Therefore this link involves a service whereby accurate responses are provided in reply to customer inquiries, he continued.
“There is around 5000 incoming calls to the Center 24 hours a day; comprising suggestions, complaints and reports relating to bus schedules, and this link has been tailored to cover the busiest transit routes used by the public. Installing these monitors in the Center contributes to furnishing callers with instant and more accurate responses; which conforms to RTA strategy of raising customers’ satisfaction and realization of its Strategic Goal No (3): Customers First, and at the same time underlines its commitment to deliver excellent services to customers and respond to their suggestions and expectations.
RTA Call Center’s line 8009090 offers a range of other distinguished services enabling the processing of a number of transactions such as the renewal of vehicle registrations, renewal of driver licenses, payment of traffic fines, booking driver test appointments, and buying distinguished number plates among other services on offer through the Center. More info