By Maria Botros, Special to Gulf News
Dubai: The Roads and Transport Authority (RTA) has modified its infrastructure to meet the needs of people with special needs, said Badr Al Awadhi, Service Centres Manager in RTA.
RTA held a seminar at the Rashid Centre for Disabled in order to assess its services for a smooth transition into a disabled-friendly Dubai by 2020. In order to improve and modify their services to reach the optimum target, RTA service centre supervisors put themselves in the position of the disabled.
“The service centre supervisors sat in a wheelchair and took the customer’s journey from the parking all the way to the reception, the counters and beyond the centre,” said Al Awadhi. “And we based our changes and renovations of these centres on the report that we received from the respective centres.”
Statistics show that the one billion people in the world have special needs, mainly in Third World countries, and of this one billion, 93 million are children. Currently, there are 13,000 speical needs people in the UAE.
RTA continues to make an effort to cater to the needs of this crucial segment of the population by offering services that will make daily tasks easier for those with special needs. More info