RTA on tech trail to improve its services

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By Shafaat Shabandari, Staff Reporter  www.gulfnews.com

Dubai: How in six years of innovation, hard work and meticulous planning the Roads and Transport Authority (RTA) has transformed the way Dubai moved is not a news anymore. With a highly efficient metro, a widening bus and marine network and a huge fleet of taxis, RTA has achieved in half a decade what most organisations fail to achieve in several decades.

     Image Credit: AHMED RAMZAN/GULF NEWS ARCHIVE     Photo credit Photo Caption lead in Defence Round about-Interchange 1 on Shaikh Zayed road in Dubai. PHOTO:AHMED RAMZAN/GULF NEWS ARCHIVE
Image Credit: AHMED RAMZAN/GULF NEWS ARCHIVE Photo credit Photo Caption lead in Defence Round about-Interchange 1 on Shaikh Zayed road in Dubai. PHOTO:AHMED RAMZAN/GULF NEWS ARCHIVE

From Green Bus to WIFI and catering services on buses, from night and highway driving classes to luxury taxis, the authority has continued to widen the scope of its services this year.

But it’s not just the infrastructure and transport facilities that have made RTA so successful. It’s the innovative use of technology that has made commuters feel good. This year RTA has gone a step ahead in using technology to amazing effect.

And it’s not just the residents of Dubai who are singing praise for a job well done, local and international institutions have made a beeline to fete RTA for its stupendous success. This year alone the authority has won more than half a dozen awards.

Dubai eGovernment ranked RTA first among Dubai government departments and authorities in the Improved Government Departments Performance category, and also topped Category (A) for government departments delivering more than 100 electronic services.

Internationally, RTA won Middle East Internet Award for its use of Facebook and Twitter to reach out to Dubai residents and commuters.

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