HE Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of the Roads and Transport Authority (RTA), revealed that since HH Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, had launched the Mohammed bin Rashid Smart Majlis initiative, and up to Monday 26/10/2015, the RTA received about 500 creative ideas and improvement comments (425 creative ideas and 75 improvement comments).
In this context, Al Tayer issued an Administrative Circular obliging all RTA organizational units to react to the creative ideas and improvement remarks received via the Mohammed bin Rashid Smart Majlis, and sign them off within three working days from the day of receipt. Follow-up and reply has to be furnished within four working days from the receipt of same. The Circular has also mapped out the procedure of raising up matters to the Director-General and Chairman of the Board of Executive Directors of the RTA.
The Circular is issued in support of the Mohammed bin Rashid Smart Majlis initiative and the aspirations of the Dubai Government to bring happiness to people. It also supports the strategic goals of the RTA in a way that enhances the pioneering role of Dubai and shaping its future.
“The RTA will follow-up on all ideas and remarks received through the Smart Majlis, and task a work team to study all creative ideas and improvement comments which will improve the quality of services offered to RTA clients.
“The launch of the Mohammed bin Rashid Smart Majlis is a manifestation of the open-door policy advocated by HH at conventional majlises where HH frequently meets his people. HH is capitalizing on modern technology towards opening a new communication channel with the residents of Dubai, be it citizens, residents, investors or tourists in order to heed to their views, suggestions and comments made with the purpose of uplifting the caliber of services delivered by public & private entities. More info