RTA trains bus drivers on how to ensure success of 'Public Transport Day'

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Source:  www.ameinfo.com

The Roads and Transport Authority (RTA) is seeking to make the 3rd edition of the Public Transport Day a highly captivating event with the aim of attracting more passengers to use public transport means, including the metro, public buses and water bus, free of charge for one day.

The campaign targets 2,534 drivers hailing from different nationalities, cultures and ethnicities.
The campaign targets 2,534 drivers hailing from different nationalities, cultures and ethnicities.

Ahmed Al Hammadi, Director of Buses, Public Transport Agency, said, “Among the tools adopted by the RTA to ensure successful staging of the event is to run internal campaigns to educate bus drivers at Public Transport Agency as they are RTA personnel most engaged in daily contact with the public.”

“We are currently undertaking a training program for bus drivers highlighting the importance of the Public Transport Day concept based on three core aspects: ensure that every rider holds a Nol card, the card is stamped at the time of boarding & alighting from the bus, and passengers are treated in a respectful manner; which is a crucially important aspect on which RTA places much emphasis; being an integral part of RTA’s endeavours to improve customer service experience.

The campaign targets 2,534 drivers hailing from different nationalities, cultures and ethnicities including India, Pakistan, Bangladesh, Indonesia, Iran, Ethiopia, Kenya, Nepal, Philippines, Republic of Benin, and Sri Lanka in addition to several Arab countries like Egypt, Iraq, Syria, Sudan, Somalia, Palestine, Jordan, Oman, Yemen, Lebanon, Bahrain, Algeria and Morocco,” said Al Hammadi.

“Despite differences in languages, cultures and ethnic backgrounds, drivers share the same language; which is smiling to passengers and dealing with them with full respect & appreciation while adhering to the guidelines of safety, driving and traffic in order to lift passengers to their intended destinations in a safe & smooth manner,” he added. “The training courses for bus drivers are being held at Drivers Training Center at Al Awir as well as Bus Depots at Al Awir, Al Qusais, Jebel Ali, Al Khawaneej and Al Rawiyyah as of 18/10/2011. During the Public Transport Day on the first of November, public buses will be operating on 58 routes within the internal Dubai network, and on 22 routes of the metro feeder service.” More info