The Dubai Roads & Transport Authority (RTA) has won the second place award in the GCC e-Government Award 2009 held recently in the Omani capital Muscat, for the category of the best electronically advanced organization (E-Maturity Class) at the GCC level following a fierce competition with several GCC Ministries and organizations.
Submissions to the Awards were assessed by an international panel comprising members from several countries worldwide.
The Award was collected on behalf of the RTA by Ahmed Hashim Bahrouzyan, CEO of RTA Licensing Agency, in a ceremony held in the presence of H.E. Ahmed Abdul Nabi Makki, Minister of National Economy, Deputy Chairman of the Financial Affairs and Energy Resources Council, and in charge of the Ministry of Finance in the Sultanate of Oman.
H.E. Mattar Al Tayer, Chairman of the Board and Executive Director of the RTA, expressed his delight to see another accolade added to the impressive record of achievements made by the RTA glittering with vital projects and strategic initiatives capable of boosting the profile of the UAE in general and Dubai Emirate in particular at the regional and GCC levels, and giving an incentive for others to recharge their efforts towards optimum utilization of the existing projects.
Al Tayer made these remarks while receiving the Award from RTA IT Team headed by the CEO of RTA Licensing Agency Ahmed Hashim Bahrouzyan, the CEO of Corporate Technical Support Services Sector Abdullah Al Madani, IT Dep’t Director Abdullah Al Bastaki, and e-Government Manager Abdullah Al Ashqer.
“RTA has developed an integrated strategy for shifting the services rendered to customers to online platforms in keeping with the vision and drive of the e-Government in a strategy based on prompt delivery, customer centricity. This was coordinated with the e-Government in the context of showcasing RTA e-services and applying the standards and criteria of Dubai e-Government such as eServices Quality Framework.
Observations made by Dubai e-Government and incorporated in e-Services Quality Assessment Report about the design and contents have been taken on board” said Al Tayer.
“The total number of e-services offered by the RTA has reached 164 services (procedural and informational) representing all services rendered online, achieving a 100% switch of the total e-services in spanning all the services agreed to in advance with Dubai e-Government.
The initiatives and activities undertaken by the RTA in the field of e-services have contributed to facilitating customer service procedures. For instance two e-services related to driving licenses and vehicle registration cards have been launched online with a view to adding new and diverse channels for processing transactions without having to visit the service location.
“RTA is always keen on delivering the best-in-class e-services to mass transit system users among which is Nol Card; which is one the electronically sophisticated systems across the world offering the best and easiest service to the users of various transport systems spanning Dubai Metro, public buses, water bus and paid parking machines.
The number of cards sold since the Nol card had been rolled out on 22 August 2009 up to 22 December 2009 reached 1,041,000 cards. RTA has also introduced Wojhati (Journey Planner) and Dubai Emirate has become only the fifth city worldwide to apply the system after London, New York, Munich and Melbourne.
The system provides full details required by mass transit mode users, and uploads public transport information (public buses, metro and water taxi) on Google Maps; thus Dubai has become the first city in the Middle East and North Africa regions to add its public transport data to Google Maps and introduce the mParking service, enabling customers to pay their parking fees through the mobile phone without having to go to the parking machine or carry coins.
It is worth-mentioning that GCC e-Government Award has been set up by a decision from the GCC General Secretariat with the aim of creating competitiveness among various GCC Ministries and various government entities and enhancing the e-government of the region.