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Call Centre wins IQPC Middle East Awards for Benchmarking, Digital Innovation

Dubai’s Roads and Transport Authority (RTA) has recently won two call centre awards in a prestigious event held by the American International Quality and...

RTA calls upon public to observe the laws of Dubai Water...

The Roads and Transport Authority - Dubai (RTA) has announced guidelines & instructions relating to the Dubai Water Canal Boardwalk, in implementation of RTA’s...

RTA offers 4, 5-digit plates in 35th online auction

Source:  www.rta.ae In its 35th Online Auction, the Licensing Agency, Roads and Transport Authority (RTA) in Dubai, is offering 400 distinguished four and five-digit number...

RTA’s Call Center receives about 2.68m calls in 2014

The Call Center at the Roads and Transport Authority (RTA) has received 2,683,993 calls last year. The response time of 20 seconds per call covered 80 percent of these incoming calls; which indicates that 2,106,252 calls have been responded to within the targeted time.

RTA launches Customers Week to boost customers’ communication

The Dubai Mall saw the launch of Customers Week staged by the Roads and Transport Authority (RTA) for the third time running as part of its strategy aimed at enhancing communication with customers to identify their ever-changing needs

RTA offers exclusive packages for marine transit means on New Year’s...

The Public Transport Agency, Roads and Transport Authority (RTA), is rolling out special offers & super services on marine transit modes comprising the Water Bus, Water Taxi, Dubai Ferry and Abra on the eve of the New Year (Wednesday 31 December 2014) as part of its keenness to engage with the public celebrating this annual event.

438 reports of damage to property filed via RTA app

The Roads and Transport Authority (RTA) received 438 emergency reports of damage to public property from the public via the ‘Madinati’ smart app. The app, which was launched in March 2013, is a tool for the public to report potential hazards to the RTA by sending images from their smart phones.

RTA debunks rumours on Dubai's water taxis

Debunking rumours that the Roads and Transport Authority (RTA) had suspended Water Taxi services, a senior official said that the marine transit mode, featuring ultimate privacy and luxury, continues to attract thousands of families, tourists and residents in Dubai and other emirates.

Metro, bus hours extended for Eid

The Dubai Metro Red Line will operate from 5.50am to midnight from today till Monday; from 5.50am to 3am between Tuesday and Thursday; between 10am and 3am on Friday; and from 5.50am till 3am on October 19.

New Dubai bus timings from September 1

Dubai’s Roads and Transport Authority (RTA) has amended the emirate’s bus schedules beginning next month, the RTA informed the public via text messages on Tuesday morning.