Tags Call centre

Tag: call centre

Call Centre wins IQPC Middle East Awards for Benchmarking, Digital Innovation

Dubai’s Roads and Transport Authority (RTA) has recently won two call centre awards in a prestigious event held by the American International Quality and...

RTA’s Call Center receives about 2.68m calls in 2014

The Call Center at the Roads and Transport Authority (RTA) has received 2,683,993 calls last year. The response time of 20 seconds per call covered 80 percent of these incoming calls; which indicates that 2,106,252 calls have been responded to within the targeted time.