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"The Rail Agency of the RTA is all set to chalk out a comprehensive plan to close the existing gaps at the Metro stations and trains in a bid to improve the quality of services for special needs people," said Adnan Al Hammadi, Chief Executive Officer of the Rail Agency. He said the new initiatives was being launched in light of the study conducted by the Rail Planning and Development Department to assess the basic requirements of special needs people while using public transport.
The RTA's policy to force people to use the Metro by cancelling some popular bus routes is not in line with its plans to attract more people to use public transport as it is causing a lot of problems for passengers like me and is not viable for us at all," said Jamshaid Ahmad, who works in Jebel Ali.