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"The Rail Agency of the RTA is all set to chalk out a comprehensive plan to close the existing gaps at the Metro stations and trains in a bid to improve the quality of services for special needs people," said Adnan Al Hammadi, Chief Executive Officer of the Rail Agency. He said the new initiatives was being launched in light of the study conducted by the Rail Planning and Development Department to assess the basic requirements of special needs people while using public transport.
The Dubai Metro's facilities for people with special needs were put to the test on Tuesday with the help of "special" volunteers from all over the UAE. Although most facilities provided to help passengers with special needs were praised by the volunteers, they pointed out some "barriers" which they feel should be removed to ensure a hassle-free journey.
Though most facilities provided by the Metro to help passengers with special needs take public transport especially the Metro were appreciated by the special needs passengers, they did point out at some ‘barriers’ which needs to be removed to ensure hassle free journey for them. The volunteers from the Ministry of Social Affairs completed the full journey using the available special needs facilities.