Taxi Dispatch Center receives 7.3 m calls, call response time clocks 22 seconds



The Roads and Transport Authority (RTA) announced that the Booking & Dispatch Center for taxicabs had handled 7,257,944 calls during the period from January to October 2015, noting that the number of bookings executed during the same period amounted to 5,060,550 bookings, and taxicabs made 88,029,480 trips.

2During the same period, the response time to incoming calls has reached 22 seconds and the average time for dispatching a taxicab to the customer was 13 minutes and 42 seconds.

“The new IVR system introduced in the Booking & Dispatch Service has multiple features enabling the caller to inquire about the services, taxi fleet, and booking. The caller can also make cancellation and service assessment, and the system can send text messages to customers,” said Abdullah Al Mahri, Director of Franchise & Monitoring, RTA. “The caller can make a booking, and specify the time, address as well as the type of service by following guidance in pre-recorded voice messages.

The system can also offer a host of services covering the needs of various community segments such as booking taxicabs for the disabled, ladies’ and families’ including cabs fitted with baby seats. Taxicabs are also deployed to serve events held in Dubai in addition to festivals, airports and ports,” he noted.

“The Booking & Dispatch Center plays a key role in serving a broad segment of the community, offering a variety of bulk services. The Center is responsible for coordinating the taxi booking and dispatches to the five franchise companies operating in Dubai namely, Dubai Taxi, Cars Taxi, Arabia Taxi, National Taxi and Metro Taxi. The Center receives calls from the public 24 hours a day using an advanced system that pinpoints addresses of locations in Dubai Emirate using a high-precision technology such that instant and pre-booked orders of customers can be effected,” he added. More info