By Majorie van Leijen www.emirates247.com
Emirates 24|7 asked Ahmed Hasan Mahboub, Director of Customer Service at Dubai’s Roads and Transport Authority (RTA), what the most recurring issues were in calls made to the RTA call centres.
These complaints include refusals, he added.
Taxi complaints have recently dropped by 70 per cent due to several initiatives from the RTA.
Nol card and Nol card reader errors rank second on the complaints list, while mParking and parking system errors rank third.
When it comes to parking payment, some residents claim that the SMS does not guarantee successful payment, as technical glitches appear and makes the payment invalid. A parking fine can be the result, with a frustrated motorist as a result.
The RTA responds to complaints by annulling the fine when proven to be unjustified. More info